Amberfied Payment Terms

Last modified: 30/08/2026

Key Terms / Purchasing / Provider Payment Terms / Service Packages / Rebooking, Cancellations and Refund / General Terms

The following terms (these Payment Terms) govern payments you make or receive through the Amberfied Platform, which includes app.amberfied.com (the Site) and the Amberfied mobile application (the App), operated by Amberfied Limited (Unit A, 17-21 Cannon Lane, Gibraltar, GX11 1AA).

When you book or sell Services through the Platform, payments are processed directly through a trusted third-party payment provider (the Payment Processor), and we do not collect any bank or payment details ourselves. Amberfied Limited is referred to as Amberfied, we, or us.

Please read these Payment Terms carefully before making or receiving payments through the Site or the App. By making or receiving payments through the Amberfied Platform, you accept and agree, on behalf of yourself or your employer or any other entity (if applicable), to be bound by these Payment Terms. These Payment Terms supplement Amberfied's Terms of Service.

Key Terms

Capitalised terms used but not defined herein shall have the respective meanings given to them in the Terms of Service.

Revenue refers to the total amount generated by a Provider from completed bookings, after deduction of the applicable commission and payment processing fee. Revenue is paid out to Providers subject to these Payment Terms.

Subscription Plan means the plan a Provider selects for their use of the Platform: Free, Solo Trader, or Business. A Subscription Plan determines the monthly fee (if any) and the number of Services a Provider may list. It entitles Providers to list Services, promote their business, manage bookings, and message Users, in accordance with the Terms of Service and these Payment Terms.

Existing Client means a User who has previously received a Service from a specific Provider. This is recognised when a User confirms, at the time of a new booking, that they have worked with that Provider before.

Marketplace-Sourced Booking means a booking made by a User who is not an Existing Client of the relevant Provider at the time of booking.

Purchasing

1. General

1.1. Users pay Amberfied to book a Service from a Provider by clicking the Book button. Amberfied works with its Payment Processor to collect payments from Users, transfer them to Providers, and hold funds as described in these Payment Terms, in order to protect the financial security of Users' funds while facilitating transactions between Users and Providers.

1.2. Amberfied acts as the Provider's limited authorised payment collection agent, solely for accepting payments from Users via its Payment Processor and remitting those payments to Providers as described in these Payment Terms. The User's payment obligation to the Provider is fulfilled upon receipt of payment by Amberfied's Payment Processor, with Amberfied (via its Payment Processor) responsible for remitting the funds to the Provider as outlined in these Payment Terms and the Terms of Service. If Amberfied (via its Payment Processor) fails to remit any such amounts to the Provider, the Provider will have recourse solely against Amberfied, not the User directly.

1.3. All prices on Amberfied are listed in GIP£, and Services must be paid for in the same currency.

1.4. Purchases on the Amberfied Platform are made using supported payment methods, which currently include debit and credit cards.

1.5. Amberfied's payment processing fee is included in the total amount shown for every Service.

1.6. You may not offer a Provider payment, or make payment, using any method other than through the Site or App. If you have been asked to use an alternative payment method, please report it immediately to Customer Support.

1.7. You agree to receive invoices and/or payment receipts from Amberfied in electronic form, as PDF documents, by email or through the Site.

1.8. By using any payment method and/or providing payment details for purchases on Amberfied, you represent and warrant that: (a) you are legally authorised to provide such information; (b) you are legally authorised or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorised by that company or person to use the payment method to make payments on Amberfied; and (d) such actions do not violate any applicable law.

1.9. When you book a Service, payment is authorised on your payment method but not yet charged. If the Provider does not confirm your booking within the period shown to you at the time of booking, the authorisation is automatically released and you will not be charged. Payment is only captured once the Provider confirms the booking.

Provider Payment Terms

1. General

1.1. Providers list Services on the Platform under one of three Subscription Plans:

• Free — £0/month; up to 3 listed Services.
• Solo Trader — £9.99/month; unlimited listed Services.
• Business — £19.99/month; unlimited listed Services, plus the Provider's business location shown on the Browse Page map, helping nearby Users discover them.

1.2. Commission varies by Subscription Plan. On the Free plan, a 10% commission applies to all bookings, regardless of whether the User is an Existing Client or the booking is a Marketplace-Sourced Booking. On the Solo Trader and Business plans, a 10% commission applies to Marketplace-Sourced Bookings only, and Existing Client bookings carry no commission (0%). In addition, a 2.5% payment processing fee applies to every booking, across all Subscription Plans. Amberfied reserves the right to modify these rates upon prior notice to Providers.

1.3. When a User confirms a booking, payment is authorised. If the Provider does not confirm the booking within the period specified by Amberfied, the authorisation is automatically released and the User is not charged. If the Provider confirms the booking within this period, payment is captured. The booking value (net of the applicable commission and processing fee) is added to the Provider's Revenue balance once the Service is marked as completed; this is checked by the Platform approximately once every hour following the Service's scheduled end time, so there may be a short delay of up to an hour before Revenue becomes visible.

1.4. Once Revenue is available in a Provider's balance, the Provider may request a payout. Payout requests are reviewed by Amberfied before funds are transferred to the Provider's bank account. Amberfied aims to process payout requests promptly, but does not guarantee a fixed processing time.

1.5. If Amberfied needs to process a refund for any reason, the paid funds will be returned to the User's account, and Amberfied will conduct an investigation. Repeated cancellations may result in the suspension or permanent deletion of the Provider's or User's account, assessed against Amberfied's Terms of Service.

1.6. Providers are responsible for paying any direct or indirect taxes, including income tax, which may apply to them depending on residency, location or otherwise, under the provisions of their jurisdiction. Providers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on a published Service on the Amberfied Platform is inclusive of all such taxes and charges that may apply to the Provider.

1.7. Appointment as limited payment collection agent: the Provider hereby appoints Amberfied as the Provider's limited authorised payment collection agent, solely for the purpose of accepting payments via its Payment Processor from Users and remitting those payments to Providers as described in these Payment Terms. The Provider agrees that payment from a User to Amberfied shall be considered the same as payment made directly to the Provider. The User's payment obligation to the Provider is satisfied upon receipt of payment by Amberfied's Payment Processor, and Amberfied (via its Payment Processor) is responsible for remitting the funds for booked Services to the Provider in the manner described in these Payment Terms. If Amberfied (via its Payment Processor) does not remit any such amounts to the Provider, the Provider will have recourse only against Amberfied, not the User directly.

1.8. Amberfied partners with Payment Processors for the purposes of collecting payments from Users, transferring such payments to Providers, and holding funds in connection with Providers' Revenue balances. All payment services in connection with the withdrawal of funds on the Amberfied Platform are performed by Amberfied's Payment Processors.

2. Subscription Plans

2.1. Subscription Plan fees are billed in advance on a recurring monthly basis, and are non-refundable except as required by applicable law. Amberfied reserves the right to modify Subscription Plan fees upon prior notice to Providers.

2.2. Providers may upgrade, downgrade, or cancel their Subscription Plan at any time from their account. Changes take effect at the end of the current billing period; downgrading or cancelling does not entitle a Provider to a refund of fees already paid for the current period.

2.3. Subscription Plan fees are collected through Amberfied's Payment Processor using the payment method selected by the Provider. Providers authorise Amberfied to charge the selected payment method on a recurring basis.

2.4. If a Provider fails to pay their Subscription Plan fee, Amberfied may suspend or limit access to the Provider's account until payment is made.

3. Withdrawing Revenue

3.1. To receive Revenue, Providers must complete onboarding with Amberfied's Payment Processor through the Site or App.

3.2. All Revenue owed to a Provider is calculated and tracked on their behalf within Amberfied's account with its Payment Processor, and is not held in a separate account belonging to the Provider until a payout is processed. All payment services, including payout services, are provided by Amberfied's Payment Processor.

3.3. Once a Provider has completed onboarding with Amberfied's Payment Processor, they may request a payout of their available Revenue. Payout requests are reviewed by Amberfied before being processed and transferred to the Provider's bank account. Timing may vary depending on Amberfied's review, the Provider's bank, and the payment provider.

3.4. For security reasons, Amberfied may temporarily disable a Provider's ability to receive payouts to prevent fraudulent or illicit activity. This may result from security concerns, improper behaviour reported by other Users, or the association of multiple Amberfied accounts with a single payout destination.

3.5. Amberfied reserves the right to reverse or adjust a payout, or to recover funds from a Provider's future Revenue or directly from the Provider, in connection with a refund, chargeback, dispute, or processing error.

3.6. Provider Revenue is calculated in GIP£, and payouts are made in GIP£.

3.7. To protect against fraud, unauthorised transactions (such as money laundering), claims, or other liabilities, payment information in connection with payouts is collected by Amberfied's Payment Processor. The Payment Processor may also collect such other information as necessary to process payouts. Amberfied is not exposed to the payment information provided to the Payment Processor, and this information is subject to the privacy policy applicable to the Payment Processor. Please see our Privacy Policy for more information.

3.8. Where Revenue relating to a disabled account is held in reserve by Amberfied's Payment Processor, it will be released to the Provider once released by the Payment Processor to Amberfied, which may take up to 180 days from the date of the relevant payment, following full verification of ownership of the account in question and subject to Amberfied's approval.

Service Packages

1. General

1.1. A Provider may offer a Service Package: a bundle of session credits for a specified Service, sold to a User for a single upfront price, valid until a stated expiry date shown to the User at the time of purchase.

1.2. Payment for a Service Package, including Amberfied's payment processing fee, is authorised and captured in full at the time of purchase. Commission is calculated and applied per session credit, at the point that credit is redeemed for a booking and the Provider confirms it, in the same manner as for a single booking.

1.3. Each redeemed session credit is treated as a completed booking for the purposes of these Payment Terms: the corresponding value is added to the Provider's Revenue balance, and paid out, in the same way as described in Section 1.3 of Provider Payment Terms above.

1.4. It is the User's responsibility to redeem session credits before a Service Package's expiry date. If credits have expired, please contact Customer Support to request an extension. Requests to extend the expiry date due to extenuating circumstances may be considered, but are granted solely at the discretion of the Provider.

Rebooking, Cancellations and Refund

Users can update Service bookings during the free cancellation policy period set by each Provider. We also encourage Users and Providers to attempt to resolve conflicts amongst themselves. If these efforts fail, or if you encounter non-permitted usage on the Platform, please contact Amberfied's Customer Support for assistance.

1. Basics

1.1. Users are permitted to rebook a Service, provided the request does not violate the free cancellation policy set by the Provider for that Service.

1.2. Attempting to rebook within a timeframe shorter than the Provider's free cancellation policy will result in forfeiture of the booking value.

1.3. We do not issue refunds for rebooking requests made after the free cancellation policy period has passed.

1.4. If rebooking becomes necessary, you may contact your Provider directly to arrange a different date. If the Provider agrees, they can update the booking from their account.

1.5. If you encounter an issue with a Service, we encourage you to contact the Provider directly first, and to contact our Support Team if the matter remains unresolved.

1.6. If you believe a refund is justified, please contact Customer Support; we will provide a transaction dispute and refund form and investigate your case. Your account may be temporarily disabled while we conduct the investigation, and may be permanently deleted if we find that you have violated our Terms of Service.

1.7. Amberfied, through its Payment Processor, reserves the right to cancel Service purchases or place funds on hold for any suspected fraudulent transaction on the Amberfied Platform.

1.8. If a booking is cancelled for any reason, the funds paid will be returned to the User's bank account.

2. Rebooking

2.1. Bookings can be rebooked from a User's or Provider's account during the free cancellation policy period.

2.2. Amberfied encourages Users and Providers to resolve disputes directly using the Platform's messaging.

2.3. If a User's rebooking request breaches the Provider's free cancellation policy, the Provider has the right to decline the request, and the User will forfeit the value of that booking.

3. Cancellations and No Show

3.1. Completed Services may be eligible for a refund upon review by our Customer Support team, if reported no later than 24 hours after the Service is completed.

3.2. A Service cannot be cancelled solely on the basis of the quality of service provided, if the Service was delivered as described on the Service listing. Feedback about a completed Service can be shared with Customer Support.

3.3. No-shows are not refundable. If a User books a Service, does not make any changes before the free cancellation policy period expires, and does not show up, the User will not be eligible for a refund, and the value of that Service will be added to the relevant Provider's Revenue balance.

3.4. Please contact your Provider using the Platform's messaging to address any concerns before reaching out to Customer Support. Customer Support will generally give the Provider the opportunity to resolve a service-related issue first, unless the matter involves non-permitted usage of Amberfied.

3.5. Eligibility for cancelling a Service will be assessed based on several factors, including violations of our Terms of Service and improper usage of the Amberfied platform. Amberfied may cancel a booking for reasons including, but not limited to, the following:

• the Provider fails to appear for the Service;
• Users engage in abusive behaviour towards the other party;
• the User's Amberfied account is inactive due to a Terms of Service violation or account closure;
• the Service provided by a Provider does not align with the Service described on the Amberfied Platform, as assessed by our Customer Support team;
• any non-permitted usage of Amberfied encountered during a Service, including harassment or unlawful behaviour;
• misconduct or unprofessional behaviour by a Provider or a User;
• a User's breach of these Payment Terms or fraudulent activity;
• technical issues or platform errors that prevent the completion of a Service;
• violations of specific rules or regulations governing the type of Service being offered.

In most cases, we will strive to validate a User's reported concern with the Provider. Providers also have the option to dispute a User's assertion by contacting us directly. Reports are documented, and repeated violations may result in either party permanently losing access to the Amberfied Platform.

4. Chargebacks

See Section VIII.D (Chargebacks) of our Terms of Service.

5. Refunds

5.1. To request a refund, the User who made the booking must contact us no later than 24 hours after the Service is completed, if they discover an issue with the Provider or the Service booked. Such requests should be submitted only if the issue breaches our Terms of Service.

5.2. Amberfied does not automatically refund payments made for cancelled Services back to your payment method. Funds from Service cancellations are returned to the User's payment method after Amberfied has investigated the case and deemed it justified.

5.3. To request a refund directly to your payment method, please contact Customer Support. To prevent fraud and abuse, Users are permitted up to 2 refund requests, subject to review by our Customer Support team; after 2 refund requests, an account may be permanently deactivated. Refunds are processed based on your payment method and issued in GIP£.

5.4. Providers may offer a partial refund for a Service purchased by a User. If the User accepts, the refunded amount is returned to the User's payment method, and the refunded amount (along with any additional transaction fees) is deducted from the Provider's Revenue balance. To prevent fraud and abuse, Providers are permitted up to 2 partial refunds, subject to review by our Customer Support team; after 2 partial refunds, the Provider's account may be permanently deactivated.

General Terms

1. Modifications

1.1. Amberfied may make changes to these Payment Terms from time to time. When changes are made, Amberfied will publish a new version of these Payment Terms on this page.

1.2. If you use Amberfied after the date on which these Payment Terms have changed, Amberfied will treat your continued use as acceptance of the updated Payment Terms.

2. Disclaimer of Warranties and Limitation on Liability

See Section X (Disclaimer) and Section XI (Limitation on Liability) of our Terms of Service, which apply to your use of the Amberfied Platform generally, including in connection with payments.