Data retention and deletion.
We apply a general rule of keeping personal information only for as long as is required to perform the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods of time. We will retain personal information for the following purposes:
- as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with Amberfied or other users of our Site and in the event of any complaints or challenges;
- in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions as permitted by law;
- to comply with statutory or other obligations to which Amberfied is subject to; and
- if and to the extent necessary, we need it to preserve evidence within the statutes of limitation.
Users can request the deletion of their account through the Account Settings menu, which is accessible via the Profile page in the Amberfied apps or website.
Following an account deletion request, we delete the user's account and data, except as necessary for the purposes of safety, security, fraud prevention or compliance with legal requirements or because of issues relating to the user's account (such as an unresolved claim or dispute). For wellness providers, this generally means that we retain some of their data for as long as necessary for actual or potential tax, litigation or insurance claims. For users, we generally delete data within 90 days of an account deletion request, except where retention is necessary for the above reasons.
Different retention periods may apply for different types of personal data, which are determined by reference to legal or regulatory requirements to retain information (e.g. retention of employment records for tax and social security purposes). Following the end of the relevant retention period, we will either anonymise your personal data or erase this from our records, unless there is further justification for continued retention (e.g. the exercise, establishment, or defence of legal claims)