Amberfied Payment Terms
Last Updated: 4 January 2026
The following terms (these Payment Terms) govern payments you make or receive through our Amberfied Platform, which includes www.amberfied.com (the Site) and the Amberfied mobile application (the App), operated by Amberfied Limited (Unit 2a, Atlantic Suites, Europort Road, Gibraltar, GX11 1AA).
When you book or sell services through our platform, payments are processed directly through a trusted third-party payment provider (the Payment Processor), and we do not collect any bank or payment details. Amberfied Limited is referred to as Amberfied, we, or us.
Please read these Payment Terms carefully before making or receiving payments through the Site or the App. By making or receiving payments through the Amberfied Platform, you accept and agree, on behalf of yourself or your employer or any other entity (if applicable), to be bound by these Payment Terms. These Terms supplement Amberfied’s Terms of Service.
When you book or sell services through our platform, payments are processed directly through a trusted third-party payment provider (the Payment Processor), and we do not collect any bank or payment details. Amberfied Limited is referred to as Amberfied, we, or us.
Please read these Payment Terms carefully before making or receiving payments through the Site or the App. By making or receiving payments through the Amberfied Platform, you accept and agree, on behalf of yourself or your employer or any other entity (if applicable), to be bound by these Payment Terms. These Terms supplement Amberfied’s Terms of Service.
Key Terms
Capitalised terms used but not defined herein shall have the respective meanings given to them in these Payment Terms.
Payment Processor(s) and Payment Service Provider(s) are third-party payment service providers that offer payment services to Users and Providers in connection with the Amberfied Platform. These services include the collection of funds from Users for the purchase of Services, the collection of fees or subscription payments from Providers, the holding of funds in connection with Amberfied balances, and the remittance and withdrawal of funds to Providers in accordance with the Payment Terms.
Revenue refers to the total amount generated by a Provider from completed services and appointments. Revenues can be withdrawn subject to these Payment Terms.
Partial Payments means Amberfied uses a progressive payment distribution system for Revenue and payouts. With this system, a portion of the total service package amount, after deducting the platform's administartive fee, is added to the Provider’s Revenue after each session is completed. This amount then becomes available for withdrawal according to these Payment Terms.
Membership(s) refers to the recurring subscription paid by Providers to Amberfied for the purpose of maintaining an active partnership on the Platform. Membership entitles Providers to list Services, promote their business, manage bookings, communicate with Users, and access other features of the Amberfied Platform. Membership fees are collected through Amberfied’s Payment Service Provider and are subject to the terms described in these Payment Terms.
User and you refer to those who register on the Site or App to purchase and/or receive services, this also includes Providers / Third Party Providers.
Third Party Providers and Providers means self-employed individuals, businesses, including small and medium-sized enterprises (SMEs) who offer their Services for sale on the Amberfied Platform.
Capitalised terms used but not defined herein shall have the respective meanings given to them in these Payment Terms.
Payment Processor(s) and Payment Service Provider(s) are third-party payment service providers that offer payment services to Users and Providers in connection with the Amberfied Platform. These services include the collection of funds from Users for the purchase of Services, the collection of fees or subscription payments from Providers, the holding of funds in connection with Amberfied balances, and the remittance and withdrawal of funds to Providers in accordance with the Payment Terms.
Revenue refers to the total amount generated by a Provider from completed services and appointments. Revenues can be withdrawn subject to these Payment Terms.
Partial Payments means Amberfied uses a progressive payment distribution system for Revenue and payouts. With this system, a portion of the total service package amount, after deducting the platform's administartive fee, is added to the Provider’s Revenue after each session is completed. This amount then becomes available for withdrawal according to these Payment Terms.
Membership(s) refers to the recurring subscription paid by Providers to Amberfied for the purpose of maintaining an active partnership on the Platform. Membership entitles Providers to list Services, promote their business, manage bookings, communicate with Users, and access other features of the Amberfied Platform. Membership fees are collected through Amberfied’s Payment Service Provider and are subject to the terms described in these Payment Terms.
User and you refer to those who register on the Site or App to purchase and/or receive services, this also includes Providers / Third Party Providers.
Third Party Providers and Providers means self-employed individuals, businesses, including small and medium-sized enterprises (SMEs) who offer their Services for sale on the Amberfied Platform.
Provider Payment Terms
1. GENERAL
1.1. Providers must maintain an active Amberfied Membership to promote their business and list Services on the Platform. Membership fees are billed in advance on a recurring basis, in accordance with the plan selected by the Provider. By maintaining a Membership, Providers are entitled to access the Platform’s features, including the ability to list Services, manage bookings, communicate with Users, and track their Revenue.
1.2. For every User payment, Amberfied deducts a 10% administrative fee for facilitating bookings.
1.3. Earnings appear on the Provider’s Amberfied balance after a service appointment is completed and are available for withdrawal 24 hours later. Amberfield will apply Partial Payments when a User purchases a Service Package containing more than one appointment. The earnings for each completed appointment are added to the Provider’s Amberfied Revenue balance.
1.4. Providers may receive their Revenues through either (i) default monthly payouts, which are processed at the beginning of each calendar month for Revenues earned during the previous month, or (ii) an instant cash-out option. Instant cash-out requests are subject to an additional fee of £1.50 per transaction.
1.5. Providers do not receive Partial Payouts for any expired credits that are not booked before their expiry date. We encourage Providers to use Amberfied’s platform communication tools to remind Users to utilise their credits within the designated period that Providers set when creating the service offering.
1.6. If Amberfied needs to process a refund for any reason, the paid funds will be returned to the User’s account, and Amberfied will conduct an investigation. Repeated cancellations may result in the suspension or permanent deletion of the Provider’s or User’s account after assessing Amberfied’s Terms of Service and Community Guidelines.
1.7. Providers are responsible for paying any direct or indirect taxes, including income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Providers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on a published Service on the Amberfied Platform is inclusive of all such taxes and charges that may apply to the Provider.
1.8. Appointment as Limited Payment Collection Agent: Provider hereby appoints Amberfied as Providers’s limited authorised payment collection agent solely for the purpose of accepting payments via its Payment Service Provider from Users, and remitting those payments to Providers through Partial Payments, which occur after the completion of each appointment. Provider agrees that payment from Users to Amberfied shall be considered the same as made directly to Providers. User’s payment obligation to the Provider will be satisfied upon receipt of payment by Amberfied’s Payment Processor and Amberfied (via its Payment Processor) is responsible for remitting the funds for booked appointments to the Provider in the manner described in these Payment Terms. In the event that Amberfied (via Payment Processor) does not remit any such amounts to Provider, the Provider will have recourse only against Amberfied and not the User directly. Provider agrees that Amberfied may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts, booking confirmations provided to Users that Amberfied may deem necessary or prudent.
1.9. Amberfied partners with Payment Services Providers for purposes of collecting payments from Users, transferring such payments from Users to Providers, and holding funds in connection with Partial Payments and Amberfied balances. All payments services in connection with the withdrawal of funds on the Amberfied platform are performed by Amberfied’s Payment Service Providers.
2. PARTNER MEMBERSHIPS
2.1 Membership fees are non-refundable except as required by applicable law. Amberfied reserves the right to modify Membership fees upon prior notice to Providers.
2.2. Memberships may be cancelled with 10 days’ notice. Failure to maintain an active Membership may result in temporary suspension or removal of the Provider’s access to Platform features or account.
2.3. Membership fees are collected through Amberfied’s Payment Service Provider using the payment method selected by the Provider. Providers authorize Amberfied to charge the selected payment method on a recurring basis.
2.4 If a Provider fails to pay Membership fees, Amberfied may suspend or limit access to the Provider’s account until payment is made.
3. WITHDRAWING REVENUE
3.1. To withdraw available Revenue, you must complete onboarding with Amberfied’s Payment Service Provider through the Amberfied Site or App.
3.2. All funds eligible for withdrawal will be held on your behalf in an account with Amberfied’s Payment Service Provider. All payment services, including withdrawal services, will be provided by Amberfied’s Payment Service Provider.
3.3. Amberfied automatically sends scheduled monthly payouts to your bank account after you have completed the onboarding process with Amberfied’s Payment Service Provider.
3.4. The Revenue balance will be deposited to your bank account following a safety clearance period of 24 hours after the last appointment is marked as complete for both withdrawal options. Transfers might take up to 3 business days. Additional fees may apply based on your location and currency.
3.5. Withdrawals can only be made in the amount available to you.
3.6. For security concerns, Amberfied may temporarily disable a Provider’s ability to withdraw Revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behaviour reported by other Users, or associating multiple Amberfied accounts to a single withdrawal provider.
3.7. Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
3.8. Your Revenue is always derived in GBP£, and withdrawals are available in GBP£.
3.9. To protect against fraud, unauthorised transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by Amberfied’s Payment Services Provider. Payment Services Provider may also collect such other information as necessary for the purpose of processing withdrawal payments. Amberfied is not exposed to the payment information provided to Payment Services Provider, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Notice for more information here.
3.10. Providers will be able to withdraw their Revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to Amberfied’s approval.
1. GENERAL
1.1. Providers must maintain an active Amberfied Membership to promote their business and list Services on the Platform. Membership fees are billed in advance on a recurring basis, in accordance with the plan selected by the Provider. By maintaining a Membership, Providers are entitled to access the Platform’s features, including the ability to list Services, manage bookings, communicate with Users, and track their Revenue.
1.2. For every User payment, Amberfied deducts a 10% administrative fee for facilitating bookings.
1.3. Earnings appear on the Provider’s Amberfied balance after a service appointment is completed and are available for withdrawal 24 hours later. Amberfield will apply Partial Payments when a User purchases a Service Package containing more than one appointment. The earnings for each completed appointment are added to the Provider’s Amberfied Revenue balance.
1.4. Providers may receive their Revenues through either (i) default monthly payouts, which are processed at the beginning of each calendar month for Revenues earned during the previous month, or (ii) an instant cash-out option. Instant cash-out requests are subject to an additional fee of £1.50 per transaction.
1.5. Providers do not receive Partial Payouts for any expired credits that are not booked before their expiry date. We encourage Providers to use Amberfied’s platform communication tools to remind Users to utilise their credits within the designated period that Providers set when creating the service offering.
1.6. If Amberfied needs to process a refund for any reason, the paid funds will be returned to the User’s account, and Amberfied will conduct an investigation. Repeated cancellations may result in the suspension or permanent deletion of the Provider’s or User’s account after assessing Amberfied’s Terms of Service and Community Guidelines.
1.7. Providers are responsible for paying any direct or indirect taxes, including income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Providers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on a published Service on the Amberfied Platform is inclusive of all such taxes and charges that may apply to the Provider.
1.8. Appointment as Limited Payment Collection Agent: Provider hereby appoints Amberfied as Providers’s limited authorised payment collection agent solely for the purpose of accepting payments via its Payment Service Provider from Users, and remitting those payments to Providers through Partial Payments, which occur after the completion of each appointment. Provider agrees that payment from Users to Amberfied shall be considered the same as made directly to Providers. User’s payment obligation to the Provider will be satisfied upon receipt of payment by Amberfied’s Payment Processor and Amberfied (via its Payment Processor) is responsible for remitting the funds for booked appointments to the Provider in the manner described in these Payment Terms. In the event that Amberfied (via Payment Processor) does not remit any such amounts to Provider, the Provider will have recourse only against Amberfied and not the User directly. Provider agrees that Amberfied may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts, booking confirmations provided to Users that Amberfied may deem necessary or prudent.
1.9. Amberfied partners with Payment Services Providers for purposes of collecting payments from Users, transferring such payments from Users to Providers, and holding funds in connection with Partial Payments and Amberfied balances. All payments services in connection with the withdrawal of funds on the Amberfied platform are performed by Amberfied’s Payment Service Providers.
2. PARTNER MEMBERSHIPS
2.1 Membership fees are non-refundable except as required by applicable law. Amberfied reserves the right to modify Membership fees upon prior notice to Providers.
2.2. Memberships may be cancelled with 10 days’ notice. Failure to maintain an active Membership may result in temporary suspension or removal of the Provider’s access to Platform features or account.
2.3. Membership fees are collected through Amberfied’s Payment Service Provider using the payment method selected by the Provider. Providers authorize Amberfied to charge the selected payment method on a recurring basis.
2.4 If a Provider fails to pay Membership fees, Amberfied may suspend or limit access to the Provider’s account until payment is made.
3. WITHDRAWING REVENUE
3.1. To withdraw available Revenue, you must complete onboarding with Amberfied’s Payment Service Provider through the Amberfied Site or App.
3.2. All funds eligible for withdrawal will be held on your behalf in an account with Amberfied’s Payment Service Provider. All payment services, including withdrawal services, will be provided by Amberfied’s Payment Service Provider.
3.3. Amberfied automatically sends scheduled monthly payouts to your bank account after you have completed the onboarding process with Amberfied’s Payment Service Provider.
3.4. The Revenue balance will be deposited to your bank account following a safety clearance period of 24 hours after the last appointment is marked as complete for both withdrawal options. Transfers might take up to 3 business days. Additional fees may apply based on your location and currency.
3.5. Withdrawals can only be made in the amount available to you.
3.6. For security concerns, Amberfied may temporarily disable a Provider’s ability to withdraw Revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behaviour reported by other Users, or associating multiple Amberfied accounts to a single withdrawal provider.
3.7. Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
3.8. Your Revenue is always derived in GBP£, and withdrawals are available in GBP£.
3.9. To protect against fraud, unauthorised transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by Amberfied’s Payment Services Provider. Payment Services Provider may also collect such other information as necessary for the purpose of processing withdrawal payments. Amberfied is not exposed to the payment information provided to Payment Services Provider, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Notice for more information here.
3.10. Providers will be able to withdraw their Revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to Amberfied’s approval.
Purchasing
1. GENERAL
1.1. Users pay Amberfied to book sessions from a Provider’s service by clicking the Book button. Amberfied collaborates with Payment Services Provider to collect payments from Users, transfer them to Providers, and hold funds as part of a Partial Payments redemption system, ensuring the financial security of Users’ funds while facilitating transactions between Users and Providers. All payment services related to fund collection on the Amberfied platform are conducted by Amberfied’s Payment Services Providers.
1.2. Amberfied acts as Provider’s limited authorised payment collection agent, tasked solely with accepting payments from Users via its Payment Services Provider and remitting those payments to Providers through Partial Payments, which occur after the completion of each appointment. The User’s payment obligation to the Provider is fulfilled upon receipt of payment by Amberfied’s Payment Services Provider, with Amberfied (via its Payment Processor) responsible for remitting the funds to the Provider as outlined in these Payment Terms and Terms of Service. If Amberfied (via Payment Processor) fails to remit any such amounts to the Provider, the Provider will have recourse solely against Amberfied, not the User directly.
1.3. All prices on Amberfied are listed in GBP£, indicating that services must be paid for using the same currency.
1.4. Purchases on the Amberfied Platform are made using supported payment methods, which currently include debit and credit cards.
1.5. Amberfied’s service fees are included in the total amount of every service.
1.6. You may not offer a Provider to pay, or make payment using any method other than through the Site or the App. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.
1.7. You agree to receive invoices and/or payment receipts from Amberfied in electronic form as PDF documents, by email or through the Site.
1.8. By using any payment method and/or providing payment details for making purchases on Amberfied, you represent and warrant that: (a) you are legally authorised to provide such information; (b) you are legally authorised or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorised by that company or person to use the payment method to make payments on Amberfied; and (d) such actions do not violate any applicable law.
1. GENERAL
1.1. Users pay Amberfied to book sessions from a Provider’s service by clicking the Book button. Amberfied collaborates with Payment Services Provider to collect payments from Users, transfer them to Providers, and hold funds as part of a Partial Payments redemption system, ensuring the financial security of Users’ funds while facilitating transactions between Users and Providers. All payment services related to fund collection on the Amberfied platform are conducted by Amberfied’s Payment Services Providers.
1.2. Amberfied acts as Provider’s limited authorised payment collection agent, tasked solely with accepting payments from Users via its Payment Services Provider and remitting those payments to Providers through Partial Payments, which occur after the completion of each appointment. The User’s payment obligation to the Provider is fulfilled upon receipt of payment by Amberfied’s Payment Services Provider, with Amberfied (via its Payment Processor) responsible for remitting the funds to the Provider as outlined in these Payment Terms and Terms of Service. If Amberfied (via Payment Processor) fails to remit any such amounts to the Provider, the Provider will have recourse solely against Amberfied, not the User directly.
1.3. All prices on Amberfied are listed in GBP£, indicating that services must be paid for using the same currency.
1.4. Purchases on the Amberfied Platform are made using supported payment methods, which currently include debit and credit cards.
1.5. Amberfied’s service fees are included in the total amount of every service.
1.6. You may not offer a Provider to pay, or make payment using any method other than through the Site or the App. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.
1.7. You agree to receive invoices and/or payment receipts from Amberfied in electronic form as PDF documents, by email or through the Site.
1.8. By using any payment method and/or providing payment details for making purchases on Amberfied, you represent and warrant that: (a) you are legally authorised to provide such information; (b) you are legally authorised or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorised by that company or person to use the payment method to make payments on Amberfied; and (d) such actions do not violate any applicable law.
Rebooking, Cancellations and Refund
Users can update service bookings during the free cancellation policy period set by each Provider. We also encourage Users and Providers to attempt to resolve conflicts amongst themselves. If these efforts fail, or if you encounter non-permitted usage on the Platform, please contact Amberfied’s Customer Support for assistance.
1. BASICS
1.1. Users are permitted to rebook services or appointments, provided such requests do not violate the free cancellation policy established by the Provider with whom the service was booked.
1.2. Attempting to rebook within a timeframe shorter than specified by the Provider’s free cancellation policy will result in forfeiture of the service appointment.
1.3. Please be aware that we do not issue refunds for attempts to rebook after the free cancellation policy period.
1.4. If rebooking becomes necessary, you may directly contact your Provider to arrange a different date. If the Provider agrees to rebook, they can make adjustments to your booking through their account.
1.5. If you encounter an issue related to the service provided, we encourage you to contact our Support Team to help resolve the matter.
1.6. If you believe a refund is justified, please contact our Customer Support, and we will provide you with a transaction dispute and refund form and we will investigate your case. Please note that your account will be temporarily disabled while we conduct the investigation and may be permanently deleted if we find that you have violated our Terms of Service or Community Guidelines.
1.7. Amberfied, through its Payment Services Provider, reserves the right to cancel service purchases or place funds on hold for any suspected fraudulent transactions made on the Amberfied Platform.
1.8. If a service order is cancelled (for any reason), the funds paid will be returned to the User’s bank account.
2. REBOOKING
2.1. Sessions and appointments can be rebooked on the calendar page by using the Update button during the free cancellation policy period.
2.2. Amberfied encourages Users and Providers to resolve service disputes mutually using the in-app messenger.
2.3. If a User breaches the Provider’s free cancellation policy, the User can request the Provider to update the service booking. The Provider has the right to reject the request, and the User will lose the credit for that session booking.
3. CANCELLATIONS AND NO SHOW
3.1. Completed sessions (or, where applicable, service packages) may be eligible for refunds upon review by our Customer Support team if reported no later than 24 hours after the completion of the first appointment in the service package. Please note that services cannot be partially cancelled, and Users cannot request refunds for individual sessions within a service package. Only the entire service package can be cancelled if reported after the first session and deemed justified.
3.2. In rare circumstances, Amberfied may choose to cancel a session (or, where applicable, service packages) even after 24 hours have passed since its completion. In such cases, any amounts paid for the canceled service will be returned to the User’s account and deducted from the Provider’s Revenue balance. If the Provider’s Revenue balance has insufficient funds, the deduction will be made from their future Revenues.
3.3. Services cannot be cancelled based on the quality of service provided by the Provider if the service was delivered as described on the Service page. However, you may rate your experience with the Provider after the service completion, including the overall level of service quality received.
3.4. No-shows are not refundable. In the event that a User books a session, fails to make any changes before the free cancellation policy period expires, and does not show up for the session, the User will not be eligible for any refunds, and the value of that session will be added to the relevant Provider’s Revenue balance.
3.5. Please contact your Provider using the Amberfied in-app messenger to address any concerns and seek resolution regarding the service provided before reaching out to Customer Support. Customer Support will not take any action against a Service if the User has not informed their Provider of service-related issues and will allow the Provider to provide a resolution first. This does not apply to instances of non-permitted usage of Amberfied.
3.6. Eligibility for cancelling a Service with Amberfied will be assessed based on several factors, including violations of our Terms of Service and/or Community Guidelines and improper usage of the Amberfied delivery system. Amberfied may cancel a service order for reasons including, but not limited to, the following:
4. CHARGEBACKS
Amberfied reviews cases of payment provider chargebacks and disputes on behalf of Providers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Provider’s favour. If the chargeback case allows, Amberfied’s Payment Services Provider will return parts or full Revenue back to Provider, otherwise the chargeback amount will be borne by the Provider.
5. REFUNDS
5.1. To request a refund, the User who made the booking must contact us no later than 24 hours after the first session completion if they discover issues related to a Provider or the services they booked. Such requests should be submitted only if the discovered issues breach our Terms of Service or Community Guidelines.
5.2. Amberfied does not automatically refund payments made for cancelled services back to your payment provider. Funds from service cancellations are returned to the User’s payment provider after Amberfied has investigated the case and deemed it justified.
5.3. To request a refund directly to your payment provider, please contact Customer Support. To prevent fraud and abuse, users are allowed to request refunds up to 2 times, subject to review by our Customer Support team. After 2 refund requests, an account may be permanently deactivated from the Amberfied platform. Refunds will be processed based on your payment method(s) and will be issued in GBP (£).
5.4. Providers may offer a partial refund for a service purchased by a User. If the User accepts the partial refund, the refunded amount will be returned to the User’s payment method. The partial refund, along with any additional transaction fees, will be deducted from the Provider’s Revenue balance. To prevent fraud and abuse, Providers are allowed to offer a partial refund up to two times, subject to review by our Customer Support team. After two partial refund requests, the Provider’s account may be permanently deactivated from the Amberfied platform.
5.5. Amberfied does not provide refunds for expired service packages. If a service package expires with unused credits, these credits will not be recovered or refunded. Users must ensure that all credits are used before the expiration date to avoid any loss.
Users can update service bookings during the free cancellation policy period set by each Provider. We also encourage Users and Providers to attempt to resolve conflicts amongst themselves. If these efforts fail, or if you encounter non-permitted usage on the Platform, please contact Amberfied’s Customer Support for assistance.
1. BASICS
1.1. Users are permitted to rebook services or appointments, provided such requests do not violate the free cancellation policy established by the Provider with whom the service was booked.
1.2. Attempting to rebook within a timeframe shorter than specified by the Provider’s free cancellation policy will result in forfeiture of the service appointment.
1.3. Please be aware that we do not issue refunds for attempts to rebook after the free cancellation policy period.
1.4. If rebooking becomes necessary, you may directly contact your Provider to arrange a different date. If the Provider agrees to rebook, they can make adjustments to your booking through their account.
1.5. If you encounter an issue related to the service provided, we encourage you to contact our Support Team to help resolve the matter.
1.6. If you believe a refund is justified, please contact our Customer Support, and we will provide you with a transaction dispute and refund form and we will investigate your case. Please note that your account will be temporarily disabled while we conduct the investigation and may be permanently deleted if we find that you have violated our Terms of Service or Community Guidelines.
1.7. Amberfied, through its Payment Services Provider, reserves the right to cancel service purchases or place funds on hold for any suspected fraudulent transactions made on the Amberfied Platform.
1.8. If a service order is cancelled (for any reason), the funds paid will be returned to the User’s bank account.
2. REBOOKING
2.1. Sessions and appointments can be rebooked on the calendar page by using the Update button during the free cancellation policy period.
2.2. Amberfied encourages Users and Providers to resolve service disputes mutually using the in-app messenger.
2.3. If a User breaches the Provider’s free cancellation policy, the User can request the Provider to update the service booking. The Provider has the right to reject the request, and the User will lose the credit for that session booking.
3. CANCELLATIONS AND NO SHOW
3.1. Completed sessions (or, where applicable, service packages) may be eligible for refunds upon review by our Customer Support team if reported no later than 24 hours after the completion of the first appointment in the service package. Please note that services cannot be partially cancelled, and Users cannot request refunds for individual sessions within a service package. Only the entire service package can be cancelled if reported after the first session and deemed justified.
3.2. In rare circumstances, Amberfied may choose to cancel a session (or, where applicable, service packages) even after 24 hours have passed since its completion. In such cases, any amounts paid for the canceled service will be returned to the User’s account and deducted from the Provider’s Revenue balance. If the Provider’s Revenue balance has insufficient funds, the deduction will be made from their future Revenues.
3.3. Services cannot be cancelled based on the quality of service provided by the Provider if the service was delivered as described on the Service page. However, you may rate your experience with the Provider after the service completion, including the overall level of service quality received.
3.4. No-shows are not refundable. In the event that a User books a session, fails to make any changes before the free cancellation policy period expires, and does not show up for the session, the User will not be eligible for any refunds, and the value of that session will be added to the relevant Provider’s Revenue balance.
3.5. Please contact your Provider using the Amberfied in-app messenger to address any concerns and seek resolution regarding the service provided before reaching out to Customer Support. Customer Support will not take any action against a Service if the User has not informed their Provider of service-related issues and will allow the Provider to provide a resolution first. This does not apply to instances of non-permitted usage of Amberfied.
3.6. Eligibility for cancelling a Service with Amberfied will be assessed based on several factors, including violations of our Terms of Service and/or Community Guidelines and improper usage of the Amberfied delivery system. Amberfied may cancel a service order for reasons including, but not limited to, the following:
- The Provider fails to appear for an appointment/session.
- Users engage in abusive behaviour towards the other party, including threats of low ratings and negative comments.
- The User’s Amberfied account is inactive due to violations of our Terms of Service or closure.
- The service provided by a Provider does not align with the service described on the Amberfied Platform. Note: any discrepancies will be assessed by our Customer Support team.
- Any non-permitted usage of Amberfied encountered during a Service appointment may lead to the order being cancelled, as reviewed by our Customer Support team. This includes, but is not limited to, harassment, unlawful behaviour, or other violations of Amberfied’s Terms of Service.
- Misconduct, unprofessional behaviour, or violations of our Community Guidelines by a Provider or a User.
- User breaches of Payment Terms or fraudulent activity.
- Technical issues or platform errors that prevent the completion of a service.
- Violations of specific rules or regulations governing the type of service being offered.
4. CHARGEBACKS
Amberfied reviews cases of payment provider chargebacks and disputes on behalf of Providers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Provider’s favour. If the chargeback case allows, Amberfied’s Payment Services Provider will return parts or full Revenue back to Provider, otherwise the chargeback amount will be borne by the Provider.
5. REFUNDS
5.1. To request a refund, the User who made the booking must contact us no later than 24 hours after the first session completion if they discover issues related to a Provider or the services they booked. Such requests should be submitted only if the discovered issues breach our Terms of Service or Community Guidelines.
5.2. Amberfied does not automatically refund payments made for cancelled services back to your payment provider. Funds from service cancellations are returned to the User’s payment provider after Amberfied has investigated the case and deemed it justified.
5.3. To request a refund directly to your payment provider, please contact Customer Support. To prevent fraud and abuse, users are allowed to request refunds up to 2 times, subject to review by our Customer Support team. After 2 refund requests, an account may be permanently deactivated from the Amberfied platform. Refunds will be processed based on your payment method(s) and will be issued in GBP (£).
5.4. Providers may offer a partial refund for a service purchased by a User. If the User accepts the partial refund, the refunded amount will be returned to the User’s payment method. The partial refund, along with any additional transaction fees, will be deducted from the Provider’s Revenue balance. To prevent fraud and abuse, Providers are allowed to offer a partial refund up to two times, subject to review by our Customer Support team. After two partial refund requests, the Provider’s account may be permanently deactivated from the Amberfied platform.
5.5. Amberfied does not provide refunds for expired service packages. If a service package expires with unused credits, these credits will not be recovered or refunded. Users must ensure that all credits are used before the expiration date to avoid any loss.
General Terms
1. MODIFICATIONS
1.1. Amberfied may make changes to these Payment Terms from time to time. When these changes are made, Amberfied will make a new copy of the terms available on this page.
1.2. You understand and agree that if you use Amberfied after the date on which the Payment Terms have changed, Amberfied will treat your use as acceptance of the updated Payment Terms.
2. DISCLAIMER OF WARRANTIES
2.1. The Amberfied platform and its services are provided “as-is” and “as-available.” We do not make any warranties, express or implied, regarding the platform’s operation, availability, or the accuracy of the information provided.
2.2. We do not endorse, guarantee, or warrant the quality, accuracy, safety, legality, or availability of any Services offered by Providers through the Amberfied platform. Users acknowledge and agree that any interactions with Providers and the use of their services are at their own risk, and we’re not liable for any resulting damages or losses.
2.3. We do not control or endorse Providers content on Amberfied, nor do we guarantee its accuracy, reliability, or completeness. Users understand the risks of relying on such content, and we’re not liable for any resulting damages or losses.
2.4. We cannot guarantee that the Platform will be free from viruses or other harmful code. Users are responsible for implementing appropriate IT security measures, such as antivirus software, to protect their devices.
2.5. We reserve the right to restrict access to certain features, parts, or content of the Amberfied platform, or the entire platform, to registered Users at our discretion and without prior notice.
2.6. We cannot guarantee the continuous, uninterrupted, or error-free operation of the Amberfied platform. There may be times when certain features, parts, or content of the platform, or the entire platform, become unavailable or are modified, suspended, or withdrawn by us, without notice. Users agree that we will not be liable for any such unavailability, modification, suspension, or withdrawal of the platform or its features, parts, or content.
3. LIMITATION ON LIABILITY
Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any foreseeable loss or damage you suffer as a result. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time you accepted these Terms of Service.
You are liable for all activities conducted through your account. We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence), or otherwise, even if the loss is foreseeable: loss of income or Revenue; loss of business; loss of profits; loss of anticipated savings; or expenditure of management or office time.
We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
You are liable for any damage suffered by us as a result of your violation of these Terms, your misuse of the Amberfied Platform Services and Providers Services or your violation of any laws or third party rights.
1. MODIFICATIONS
1.1. Amberfied may make changes to these Payment Terms from time to time. When these changes are made, Amberfied will make a new copy of the terms available on this page.
1.2. You understand and agree that if you use Amberfied after the date on which the Payment Terms have changed, Amberfied will treat your use as acceptance of the updated Payment Terms.
2. DISCLAIMER OF WARRANTIES
2.1. The Amberfied platform and its services are provided “as-is” and “as-available.” We do not make any warranties, express or implied, regarding the platform’s operation, availability, or the accuracy of the information provided.
2.2. We do not endorse, guarantee, or warrant the quality, accuracy, safety, legality, or availability of any Services offered by Providers through the Amberfied platform. Users acknowledge and agree that any interactions with Providers and the use of their services are at their own risk, and we’re not liable for any resulting damages or losses.
2.3. We do not control or endorse Providers content on Amberfied, nor do we guarantee its accuracy, reliability, or completeness. Users understand the risks of relying on such content, and we’re not liable for any resulting damages or losses.
2.4. We cannot guarantee that the Platform will be free from viruses or other harmful code. Users are responsible for implementing appropriate IT security measures, such as antivirus software, to protect their devices.
2.5. We reserve the right to restrict access to certain features, parts, or content of the Amberfied platform, or the entire platform, to registered Users at our discretion and without prior notice.
2.6. We cannot guarantee the continuous, uninterrupted, or error-free operation of the Amberfied platform. There may be times when certain features, parts, or content of the platform, or the entire platform, become unavailable or are modified, suspended, or withdrawn by us, without notice. Users agree that we will not be liable for any such unavailability, modification, suspension, or withdrawal of the platform or its features, parts, or content.
3. LIMITATION ON LIABILITY
Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any foreseeable loss or damage you suffer as a result. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time you accepted these Terms of Service.
You are liable for all activities conducted through your account. We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence), or otherwise, even if the loss is foreseeable: loss of income or Revenue; loss of business; loss of profits; loss of anticipated savings; or expenditure of management or office time.
We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
You are liable for any damage suffered by us as a result of your violation of these Terms, your misuse of the Amberfied Platform Services and Providers Services or your violation of any laws or third party rights.
